Legal
Refund & Cancellation Policy
How deposits, cancellations, and refunds work for our services.
1. Overview
This Refund & Cancellation Policy explains how deposits, payments, cancellations, and refunds work for services purchased from HRGC Mentors LLC. It applies alongside our Terms of Service and any signed statement of work (“SOW”). Because we sell professional services rather than physical goods, refunds depend on the type of engagement and the work performed.
We want every client to be satisfied. If something isn’t right, contact us first at contact@hrgcmentors.net — most issues are resolved quickly.
2. Fixed-price packages (paid by card)
For standardized packages purchased online (for example, the “Launch” website package):
- If you cancel before work begins, you receive a full refund.
- Once work has begun, fees for work already performed are non-refundable. If you cancel mid-engagement, we will refund any amount paid that exceeds the value of work completed and non-cancellable costs incurred, at our standard rates.
- On delivery, if the Deliverable does not materially match the agreed scope, we will correct it at no charge under the warranty in our Terms before any refund is considered.
3. Monthly support & subscriptions
Recurring support plans (for example, the “Care” retainer) renew monthly:
- You may cancel at any time by emailing contact@hrgcmentors.net or replying to any invoice. The 30 days’ notice simply means your plan stays active through the end of the current paid month — you are not charged for any further cycles after that.
- Monthly fees already paid are non-refundable, and unused hours do not roll over unless your SOW says so.
- We may pause or cancel a plan for non-payment after notice.
4. Custom / invoiced projects
For custom projects scoped in an SOW and invoiced on net terms:
- A deposit may be required to reserve capacity and begin work. Deposits are applied to your first milestone and are non-refundable once work has commenced, except for amounts exceeding work performed.
- Fees are billed by milestone. Completed and accepted milestones are non-refundable.
- Either party may terminate as set out in the SOW. On termination, you pay for Services performed and non-cancellable third-party costs (such as paid software or cloud charges) incurred up to the termination date; we deliver the work product paid for.
5. How to request a refund or cancel
Email contact@hrgcmentors.net with your name, the engagement or invoice number, and the reason for your request. We will acknowledge within two business days and aim to resolve refund requests within ten business days of agreement.
6. Refund processing
We approve or decline refund requests within ten (10) business days of agreement. Once approved, the refund is issued to the original payment method: card refunds are processed through Stripe and typically appear within 5–10 business days, depending on your bank or card issuer. Refunds of invoiced amounts are issued by the original payment channel.
7. Disputes and chargebacks
If you believe a charge is incorrect, please contact us before initiating a chargeback so we can investigate and make it right. Filing a chargeback for services rendered in accordance with an SOW may be treated as a breach of our Terms. We keep clear records (SOWs, approvals, and deliverables) and will respond to payment-processor disputes with that documentation.
8. Contact
Questions about billing, cancellation, or refunds? Contact HRGC Mentors LLC at contact@hrgcmentors.net, +1 (___) ___-____.